Right of withdrawal (14 days)

This document implements the standard withdrawal form per Annex II to OUG 34/2014 (transposing EU Directive 2011/83, art. 11(1)(a)).

This is an English translation provided for convenience. The Romanian-language version is the official, legally binding version for consumers resident in Romania.

Your right (where applicable)

Important: Lares Pecoris is a digital service with immediate access. When completing any payment, you are required to tick the box expressly waiving the 14-day right of withdrawal (per OUG 34/2014 art. 16 lit. m). By default, through this consent you waive the 14-day right of withdrawal in exchange for immediate access to the service.

The 14-day right of withdrawal remains valid only if:

For technical reasons, you managed to complete a payment without this box having been presented (interface error, direct API call), OR
The validity of the consent is contested on a legal ground.

In these cases, you have the right to withdraw within 14 calendar days of the conclusion of the contract, without giving any reason and without penalties.

If you fall within the exceptional cases above, the refund of the amount paid is made within a maximum of 14 days of receipt of the withdrawal notification, using the same means of payment you used when subscribing (the card used at Stripe). No fees will be charged for the refund.

How to proceed

Send a clear notification through any of the following channels:

Email to office@larespecoris.vet with the subject “Withdrawal from contract - 14 days" and the content of the form below.
Post to the Operator's registered office (see Terms - Identification of the operator).

Model withdrawal form

Copy the text below, fill it in with your details and send it to the email or postal address indicated above. You are not required to use this form - any clear notification of the decision to withdraw is sufficient.

To: [Legal name of the Operator]
Address: [Registered office of the Operator]
Email: office@larespecoris.vet

Subject: Withdrawal from contract under OUG 34/2014

I hereby give you notice of my withdrawal from the contract for the
supply of the Lares Pecoris digital services.

Contract date (first payment): _________________
Consumer name: _________________
Account email address: _________________
Chosen subscription plan: _________________

I request a full refund of the amount paid, under OUG 34/2014
art. 9(1).

Signature (if submitted on paper): _________________
Date: _________________

Exceptions (when the right does NOT apply)

Under OUG 34/2014 art. 16, the 14-day right of withdrawal does NOT apply in the following situations:

(lit. m) Digital services started with your express consent: if, at the completion of the order, you ticked the consent box by which you requested that supply begin immediately AND acknowledged that you lose the 14-day right of withdrawal. Lares Pecoris requires this waiver as a mandatory precondition for any purchase of a paid plan. The timestamp of the tick is retained in the audit log as evidence of your express consent.
Contracts that are not B2C: the right of withdrawal applies only to consumers who are natural persons. Professionals (legal persons) who conclude the contract for a commercial purpose do not benefit from this right, per OUG 34/2014 art. 2 alin. (1) pct. 2.

After the 14 days

After the 14 days expire, the contract remains valid until it is cancelled via Account → Subscription → Cancel subscription or by email. Cancellation after the 14 days does not generate a pro-rata refund; access remains active until the end of the billing period already paid for.

See Terms - Cancellation of the subscription for full details.